F.A.Q

 
Questions about use

1. Q:

Do you accept Internationl orders?

A:
  1. Yes, we accept orders from Canada, Denmark, Norway, Sweden, Italy, Switzerland, Netherlands, Belgium, Finland, France, Germany, United Kingdom, Greece, Greenland, Hong Kong, Ireland, Japan, Korea, Luxembourg, Malaysia, New Zealand, Australia, Portugal, Spain, Taiwan and the United States directly through our website. If you are outside these sites, just email to us. We can ship your order anywhere in the world using DHL.

2. Q:

Do you make international deliveries?

A:
  1. We do shipping to countries and regions, including Australia, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hong Kong, Ireland, Italy, Japan, Korea, Republic of Malaysia, Netherlands, New Zealand, Norway, Portugal, Russian Federation, Spain, Switzerland, Taiwan, United Kingdom and the United States, if you are outside of these places, just e-mail to us.

3. Q:

What forms of payment are accepted?

A:

We accept payments by Paypal, credit cards valid only-Visa, MasterCard. Cash, check, money order, government sponsored program card, gift card, personal check or store account and American Express Paypal also not available.

4. Q:

Is my payment to your secure site?

A:

All payments are made online through the 100% guarantee. Our site have created a secure transaction environment. We use Secure Sockets Layer (SSL) - Our command line system is the industry standard for encryption technology to protect your order information online. SSL encrypts all information, including your credit card and any personal information transmitted from you to the site. Encryption gives you security and peace of mind when your browser and LAN supports the use of encrypted data transmissions.

5. Q:

Can I pay by phone?

A:

Currently, we do not accept payment over the phone. Please visit our website to choose your favorite items and finish your online payment.

6. Q:

Can I contact you by phone?

A:

Sorry, we do not offer telephony services now, but you can feel free to contact us by e-mail or MSN if you have any problems. And we will give you an answer quickly as soon as we receive your consultation.

7. Q:

I do not have a Visa or Mastercard, what can I do?

A:

You can pay with Paypal and Western Union, and accept 10% discount for your Western Union payment. You can simply contact us by e-mail or MSN for our Western Union information.

8. Q:

Why am I having an error when trying to pay with my credit card?

A:

If you are trying to checkout using credit cards as a payment method, but receiving an error, please come back and place an order again, all your orders placed without payment would be canceled in 24 hours. Please check with your credit card company to verify that your card is in good standing if your three or more orders do not pass.

9. Q:

Why is my credit card charged if my order does not go through?

A:

If you did not receive a confirmation number at the end of the transaction, your order has not been completed. Our site will reserve funds for the purchase of credit cards. These reserved funds will appear back on your credit card within 24-48 hours. All successful orders will receive a confirmation number will be charged the amount billed when the item is shipped from our warehouse.
If you have difficulty completing your order, please do not hesitate to contact us by e-mail.

10. Q:

I bought on the site before and I would buy again, how can I do that?

A:

If you want to return to the site at a later date and purchase another product, you will need to enter your original login information on the "Order Tracking" page. If you have forgotten these details, please click on the "Forgotten Password" and they will be emailed. From there, you´re ready to continue shopping without having to re-enter your details.

11. Q:

What happens if a product is not available?

A:

Due to the popularity of some exclusive products we can sell at times of the item you wish to purchase. Should additional on the product be available, makes us present again on the site. Overdue orders will not be accepted.

12. Q:

How can I track my order?

A:


You can check the status of your order at any time by going directly to the Order Status section on our site. Please note that you will need your order number and email address in order to use this feature.
We will send you an e-mail informing you the tracking number of the express company and tell you how to track your order. You can track the shipping on the carrier´s website, if you can not see the files on the website right away, please try to check the records later, because sometimes the carrier input shipping information slowly, however, we guarantee that the shipment was on the way when you got tracking number.

13. Q:

What are the shipping options and delivery times for orders placed on our site?

A:

The time for delivery depends on your location, the item (s) you ordered. Usually, we arrange your shipment within 12 hours once your payment is cleared. There are two shipping methods. EMS is the main shipping method, which is free, it takes 5-7 business days to arrive your door. And please note that orders from some long-distance countries, such as Italy, Netherlands and so on, must be shipped by DHL Express, there must be additional charges, usually arrived in 3-5 working days. For more information shipping, please delivery policy link.

14. Q:

How can I change my order after it has been placed?

A:

Please send us an email to us to modify your order, if possible, we will adapt. If your order has already been adapted, in accordance with our return policy we will not be able to settle it.
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15. Q:

Can I cancel my order?

A:

Cancellation of an order must be requested before the order has been despatched. Because we process all orders as quickly as possible within one day of receiving your payment order, so we are not always able to cancel an order after it is placed. I hope you can understand this essential point. Cancellations after the order has been shipped will be processed in accordance with our return policy.

16. Q:

How can I cancel an order?

A:

Please contact our customer service via e-mail or msn within 6 hours of purchase, if you need to cancel your order. But please note that some orders are shipped very quickly after placement, it will not always be possible to make changes.

17. Q:

Where can I return my items?

A:

If for any reason you are not satisfied with your purchase, we will assist you with an exchange or refund. First, you must contact our customer service request a return address. And items must be returned within 14 days of the original shipping date in a resale state.

18. Q:

How long does it take to process my return?

A:

We treat everything back in the order they are received, and we treat them as quickly as possible. On all returns and exchanges, processing may take 24 to 48 hours to receive returned items and reach an agreement with you.

19. Q:

How can I return a product purchased on our site?

A:

We treat everything back in the order they are received, and we treat them as quickly as possible. On all returns and exchanges, processing may take 24 to 48 hours to receive returned items and reach an agreement with you.

20. Q:

How long does it take to process my return?

A:

We design our products to bring quality and performance to the lives of our active customers. We think the same way about customer service. If you feel the need to return or exchange an item, we will be happy to make it happen.
Items may be returned for a refund or exchange for any cause within 30 days from the date of purchase. After 30 days, items must be unworn and unwashed to receive a refund or exchange. Refunds will be issued based on the initial payment method.

Without the receipt:

Items originally purchased from our store can be returned for exchange at the current sale price if the item is unworn and unwashed.

Reserving the right:

Our site reserves the right to make adjustments to the Return Exchange Policy. Special circumstances may require partnership with the business partners of the company.
For more information, please click Return Policy